Game-Changing Business Process Outsourcing Solutions

An international-focused business process outsourcer. Intentionally constructed around human experiences. 

Built by great, committed, and dedicated individuals. Supported by advanced technology     We look forward to adding value to your organisation and supporting you in  driving your company success and driving through your brand values through to your clientele. Operating with around 350 team members we are ideal to offer a boutique approach allowing our business to retain its agility and rapid adaptions need to provide service that you need when you need them. 

We pride ourselves in the levels of services and support we provide to our clients, while continually enriching our team and our community.

Work Easy is committed to collaboratively co-creating brand differentiation, that enriches the customer experience. Improving sustainability through responsible and ethical business planning and management.

About

Mission

Work Easy is committed to collaboratively co-creating brand differentiation, that enriches the customer experience. Improving sustainability through responsible and ethical business planning and management

Values

Diversity, Family, orientation, Excellence, Integrity,Customer centricity

Statistical overview

Currently, the group manages the complete lifecycle within the financial vertical. Through acquisitions, onboarding, Customer care and portfolio management. This results in various client interactions utilising various communication mediums, through the lifecycle of the clients

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Annual client contacts
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Dedicated team members
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Clients
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Years trading

Our services

Serving, supporting, assisting your customers

Your customers are the lifeblood of your organization. They now have more choice than ever before and with so much influence and availability of information, they now need and expect more. We will help you connect with your client base to provide strength to your relationship with them through meaningful human interactions. We do so by providing the following services:-

Customer experience/service

We are here for your customers when needed, in a manner that they want and when they want. With global influences making markets more competitive and demanding we need to be the forefront leaders. We co-create human customer experiences while maintaining the push for digitalization, supporting your client’s needs. At work easy we empower our team and consistently reengineer effective ways to proactively engage with your clients how and when they need. We consider ourselves one of the most innovative “customer first” service providers in our market

Complaints, crisis and claims management

As we know, we can t get it right all of the time, Great service is what we expect, but the true “great service” happens when you support your customers through tough times. We will focus on resolving the issues for your customers quickly, efficiently by providing a service with a high level of emotional understanding, with the right skilled people to empathize and solve your customer’s issues. Work Easy will get any issues resolved quickly, transparently while keeping in contact with your customers until the resolution has been provided to them. This transforms unhappy clients into the biggest promoters of your brand.

Acquiring, winning new customers, and winning back

New customers, will support the growth of your company. They buy into your brand and value proposition, you need the right first impression of your value proposition and your brand. We will help you create that amazing first impression and continue to maintain the benefits of your products and services throughout the onboarding experience. By benefiting from the reduced operating overheads of utilizing an outsource partner, you can reduce your cost of acquisition and dedicate more investment into keeping the customer delighted.

Technical support and support services

As we accept what is the new normal. We understand the change in technical support required for our clients. With so many “homeworkers” Our technical support team are here to help. With a vast availability of technical support consultants, we can quickly ramp up our operational coverage when needed.

Why are we the best

With a focus around you, your organization, your core values, and deliverables. We are passionate about the foundations of partnerships on the following basis, shared vision, passion, reliability, combability, honesty, fiscal responsibility, creativity, resilience, and investment in people.

How do we get you Started

01

We will learn everything about your brand and your buisness

Our Executive team will unpack what your detailed requirements are. Learn how to integrate your brand into ours

02

We will mutually plan how to ensure success

Our team will lay out a detailed transition and onboarding plan. The team will share this with you to have a mutual agreement of stakeholders involvement and deliverables 

03

With your support, we will add value and support your brand

We will onboard your brand and services ensuring a win-win partnership. We are known to be one of the most rapid BPO’s to deploy high quality consultants on short notice.